Refund Policy
Scope
This Refund Policy applies exclusively to digitally distributed audio plugins purchased from Apollo View Modular Ltd through our online store. It does not apply to Eurorack hardware modules or any physical products, which are sold through third-party dealers and are subject to their respective return policies.
Digital Products — General Policy
All purchases of digital audio plugins are generally non-refundable once download or activation has begun. By completing your purchase and downloading or activating the product, you consent to immediate delivery of digital content and acknowledge that you lose your right of withdrawal once the download or activation begins.
EU/UK Consumer Rights
If you are a consumer in the European Union or the United Kingdom, you may have a 14-day cooling-off period under applicable consumer protection law (including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 in the UK, or the EU Consumer Rights Directive).
By proceeding with your purchase, you expressly consent to immediate delivery and acknowledge that you lose your right of withdrawal once the download, activation, or use of the product begins. If you do not wish to waive this right, do not begin downloading or activating the product during the cooling-off period.
If you have not downloaded or activated the product, you may request a full refund within 14 days of purchase.
Technical Issues
If you experience a genuine technical issue that prevents the product from functioning as described, please contact us. We will work to resolve the issue and, if we are unable to provide a fix within a reasonable timeframe, we may offer a refund at our discretion.
How to Request a Refund
To request a refund, please email us at info@apolloviewmodular.com within 14 days of your purchase, including:
- Your order confirmation or transaction ID
- The email address used for the purchase
- A description of the issue (if requesting a refund due to a technical problem)
We aim to respond to all refund requests within 5 business days.
Payment Processing
All payments are processed by Paddle (Paddle.com Market Limited), who acts as our Merchant of Record. Approved refunds will be processed by Paddle and returned to the original payment method. Refund processing times may vary depending on your payment provider.
Contact Us
If you have any questions about this Refund Policy, please contact us:
- Email: info@apolloviewmodular.com